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January 6th, 2006, 12:00 AM
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The Last Stand
 Join Date: Jan 2005
Gateway: Scania Global
Class: Beginner
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Technical Help FAQ
Copyright © 2005-2009 vnc.
This document may not be reproduced under any circumstances except for personal, private use. It may not be placed on any other web site or otherwise distributed publicly without advance written permission. Use of this document on any other web site or as a part of any public display is strictly prohibited and a violation of copyright. Sites that this FAQ, or parts thereof, has been posted to:
All trademarks and copyrights contained in this document are owned by their respective trademark and copyright holders. How to look for the answer: Read through the table of contents for your question. There is a code to the left of it (eg. "[1.0.3] How can I play MapleStory using Linux?", [1.0.3] is the code). Use your browser's "Find" feature (usually Ctrl-F, or Edit->Find...) and enter the code. You may have to click on "Find Next" again to get to the actual answer. Before you post in this thread: Well, you can't anymore. If the information provided here is not sufficient, or if it tells you to post further details, please create a new thread, but make sure that you mentioned the section you have followed in the thread. Otherwise, I will just redirect you back to this thread again, wasting more time to resolve the issue. Table of Contents
[1.0.0] General Questions [1.0.1] How can I access MapleGlobal using browsers other than Internet Explorer? Nexon has finally fixed their website to allow any browser. This is now left here as a "universal" way of visiting other websites which claims to require IE only. However, the exception to this rule is Microsoft's Windows Update website, which does indeed require IE to work properly.
OGM Spoiler!
OGM Spoiler!
[1.0.2] How can I play MapleStory using a MacIntosh? You must have an Intel MacIntosh. The older PPC processor will not work at all. Make sure you have a copy of Windows and a proper, non-OEM license (ie, things like HP, Dell, etc are OEM) before proceeding.
[1.0.3] How can I play MapleStory using Linux? You must have OpenGL working in your X in order for it to work properly. You will also have to install Windows within one of the following virtualized environment in order to play.
[2.0.0] Fraps [2.1.0] Fraps Errors [2.1.1] "Fraps requires a processor with SSE instructions" Your computer did not pass one of the minimum requirements: Requires an Intel Pentium 3, Pentium 4, or AMD Athlon, Sempron, or Opteron processor. There is no fix for this. You must upgrade or use another computer. [2.1.2] "Error while unpacking program, code B1. Please report to author." or "General extraction error Location CS2" Please start Fraps first before you run MapleStory. [2.2.0] Fraps Problems [2.2.1] I don't see the FPS in the corner of my screen/I can't record any movies in MapleStory Make sure you are running at least v2.5.2. Any later versions are compatible with GameGuard, although I recommend you use the latest version. The image below shows you where to look at for your version of Fraps.  Also, make sure that you have started Fraps first before you run MapleStory. There have been reports that only the full version works. There have also been reports that a later version works. These have been unconfirmed. [2.2.2] The movie is too big. Is there a way to shrink it? Please refer to the How to Compress Fraps to DivX thread. [3.0.0] MapleStory [3.1.0] MapleStory Errors [3.1.1] "Failed in finding proper screen mode for Gr2D" or "error code: -2147467259 (Unspecified error)" (0x80004005) This section would be helpful to you if:
This section does not apply to you if:
[3.1.1.1] Collecting Video Card Information The number one cause of this problem is that you have recently reinstalled Windows and it has no idea what video card you have. Windows is not all-knowing. It doesn't come with every single video card driver known to man. This will be most evident when you check the device manager (Right-click on My Computer->Properties->(2k/XP users should also click on the Hardware tab)->Device Manager) and there is no display adapter listed, it has a yellow exclamation mark for an icon, or it says "VGA compatible card" under display adapter. You can find out what video card it is by downloading UnknownDevices (v1.2 preferred) (mirrors) and updated PCI list. Extract the EXE file from UnknownDevices.zip and place pcidevs.txt (not the one from the ZIP file) in the same directory as the EXE, then double-click on it. Give it a little while for it to load. If you have seen "VGA compatible card" in the device manager, you should also see something similar here, and also listing what the actual device is called. For example: Code:
? Standard PCI Graphics Adapter |--ATI Technologies Inc Radeon 9000 Series (RV250) |--Chip: ATI Technologies Inc Radeon 9000 Series (RV250) +--Full Details Code:
? Standard PCI Graphics Adapter
|--Nvidia Corp GeForce4 MX 440
|--Chip: Nvidia Corp GeForce4 MX 440 with AGP 8X [NV18.2]
+--Full Details
UnknownDevices will also detect some other video cards as well. If it says you have an Intel Extreme Graphics, S3 Savage or UniChrome, or SiS Mirage, you should look for your motherboard CD, as they are most likely onboard video cards. If you have misplaced them, check the motherboard's download list for your model number. They will already have the appropriate drivers for your computer. I tried running UnknownDevices in a brand-name laptop but it failed to start properly, so your mileage may vary. However, all brand-name computers come with CDs that include drivers for your model. If you have misplaced them, check the company's download list for your model number. They will already have the appropriate drivers for your computer. You can easily tell whether your computer is from a brand-name company. It will usually have the company's logo/name written all over everything that came with the computer package (keyboard, mouse, monitor, computer case, etc). Just in case you are not entirely sure, the brand-name computer companies are, but not limited to:
You should easily determine what manufacturer your video card came from, but it may be quite cryptic since it also contains other devices from your computer. If you can't find out, save the list (List->Save to file) and post the resulting text file here so I can have a look at it. Don't forget to surround the result in [code][/code] tags so that it retains the tabbed structure of the list. Otherwise, it is very hard to read. [3.1.1.2] Downloading Popular Video Card Drivers Due to the recent AMD/ATI merger, the interface has changed, which is quite similar to that of the nVidia. ATI Radeon and All-in-Wonder+Radeon series only (Catalyst)
nVidia GeForce series only (ForceWare/Detonator)
[3.1.1.3] Enabling D3D support You may have to manually enable hardware acceleration and D3D. This will be a must if you have installed on a Windows 2003 Server. The hardware acceleration can be accessed by right-clicking on your desktop->Properties->Settings->Advanced->Troubleshoot, and slide the Hardware acceleration completely to the right. The D3D settings can be accessed by Start->Run->type in "dxdiag"->Display, and click on "Enable" for DD and D3D. Check to make sure everything is working by clicking on "Test Direct3D". At a minimum, your computer must have the Direct3D 8 interfaces test working for D3D in order for MapleStory to start. [3.1.1.4] Low Video Memory If you have an integrated video card, your system memory is likely shared with the video memory. In my tests on the SiS 630/730 with an old MS client, I needed at least 4MB of video memory in order to successfully run the Direct3D 8 interfaces test (see [3.1.1.3]). This should translate to MapleStory requiring at least 4MB of video memory in order to play. The settings are in the BIOS, but details on how to change it is beyond the scope of this FAQ. Please check your motherboard's manual for further details. I can only give you one hint: "AGP Aperture Size" is not the setting you are looking for. Does this mean that you should set it to 4MB and forget about it? No. In fact, I've played with 2MB (although dedicated) video cards long before my conducted test. By this trend, you may be required to have 8MB or 16MB minimum in order to play. You will need to experiment with this value yourself. If you do not have an integrated video card, but you were able to determine that you have less than 4MB of video memory from the display properties, you may have to upgrade your video card. [3.1.1.5] Old Video Drivers If you have an old video card installed on an old operating system, you should try to find the updated drivers. On my old ATI Xpert 98 (RAGE Pro chip) with default installation of Windows 98SE, I was unable to start the Direct3D 8 interfaces test (see [3.1.1.3]). After updating the drivers, I was able to, and consequently MapleStory as well. However, as of this time, ATI no longer has downloadable drivers for these obsolete video cards. Your mileage may vary with other video card manufacturers. [3.1.1.6] Unsupported Video Cards If your operating system has already identified your video card, or if any of the above do not apply to you, it is possible that your video card does not support 3D acceleration, which is required for MapleStory. You will need to upgrade your video card. The list of video cards that are known not to support D3D include:
[3.1.2] "The dynamic link library dinput8.dll could not be found in the specified path" This error message applies to Windows 95/98/98SE/ME/NT4/2k systems, as they do not come with DirectX 8 by default. Please download and install the latest version from Microsoft. [3.1.3] "The procedure entry point GetRawInputDeviceInfoW could not be located in the dynamic link library USER32.dll" This problem may not show up at all now due to GameGuard blocking the file. Please see [3.1.7], then [3.1.2]. This error message also applies to Windows 95/98/98SE/ME/NT4/2k systems. You have previously encountered the missing dinput8.dll file problem and now you've taken upon yourself to solve this problem by searching for that one file on the web. Please remove this file now and install the latest DirectX. [3.1.4] "Out of Range", "Video mode not supported", "Cannot Display Video Mode" or a blank screen (but you can still hear the music) Your monitor refresh rate was not properly detected when you install and/or when you first start MapleStory. You should run the Setup program (Start->Programs->Wizet->Setup, or go to your MapleStory folder, which is currently by default at C:\Nexon\MapleStory, then double click on setup) and it will display a series of screens and ask whether you see it or not. If it doesn't work, run it again, but this time lie to the first screen that you are able see (ie answer "No"), then "Yes" to the second screen. If that doesn't work, answer "Yes" to the third, etc. until you either encounter the message that says it ran out of screens to try, or you've found one that works. [3.1.5] Other errors? Try uninstalling and reinstalling the client. You may even want to redownload a fresh client just to be sure. [3.1.6] I got some weird error message patching MS! Autopatcher is not responding, or a "425 Can't open data connection" error message
550 Invalid User This is a problem with the Akamai servers. Use these instructions to clean up any cached information and try again.
550 /Maple/patch/patchdir/00033/Version.info: Not a directory. If you have a generic router, look around the settings to find anything related to FTP, particularly options named "Active FTP". Your version of the game is too old to use the patch. (applies only on clients patching from v0.18 to v0.19)
My manual patcher hangs at _________. This usually means that the file is corrupted. Please download the full version from the website. Please check here for further details. My auto patcher hangs at _________. This also means that the file is corrupted. If you are sure that you have the latest version installed, delete the following files from your MapleStory folder:
[3.1.7] I'm getting an error message in another language when I start:  This is due to the windowed mode file (d3d8.dll) in your MapleStory's folder. Please remove it before you start the game. Also, if you have encountered the missing dinput8.dll error message and downloaded it off the Internet, you must remove it. Review [3.1.2] for the only fix in your situation. You should also verify that the only files contained in your MapleStory folder are the ones that came with the installation program, GameGuard's folder, and your screenshots. Anything extra can easily cause this error message to occur. The MapleStory folder should contain only these files:
(I'm not listing GameGuard's folder contents here, as they may add/remove files over time. If you want to be sure that it contains only legitimate files, delete the folder and run MapleStory again. GameGuard will automatically redownload the files.) Files guaranteed to cause this message to occur:
[3.1.8] Gr2D_Dx8: Direct8.1 not found (idea adapted from Arkaze) Check whether you have the file called d3d8.dll in your %WINDIR%\system32 (you will need to type this into the address bar of the Windows Explorer). If you don't, you should use the following list in the order specified to get it back (you only need to do one of these):
[3.1.9] Error: -2005530516 (Unknown error 0x8876086C) This error number actually came from DirectX and applies to ATI users with an AGP video card and a Catalyst driver of v7.9 or later. Symptoms include having trouble running any of the Direct3D interface tests (as mentioned in [3.1.1.3]), having trouble getting any D3D game started (which is just about any game), or the error message above for MapleStory. There are three ways to solve this:
[3.2.0] MapleStory Problems These 4 problems should be fixed due to the changes in the quest UI. [3.2.1] I can't get Rowen to talk to me about the level 35 quest! (adapted from SW.net members) You must complete the VIP Sauna quest (level 30) before you can do the Rowen quest. [3.2.2] I can't get Manji to talk to me about the level 45 quest! (adapted from SW.net members) Ditto. Complete the Maya quest (level 15) first. [3.2.3] I can't get ______ to talk to me about the level __ quest! Check the quests at Hidden Street. The NPC you want to talk to may be waiting for you to complete an earlier quest first, even if you haven't initiated it. The exception is the event-based quests (Cody in Henesys, Ria of Kerning, etc.), which means you're too late to do those quest now, since they are limited to a certain period of time. [3.2.4] I can't get Shumi to give me my level 40 rewards. She kept saying that I don't have the room, but I do! (adapted from SW.net members) The reward for the level 40 quest is 1 scroll for shoe for speed and 30 elixir, both of which are categorized as "Use" items. Please check under that tab and clear some room. You will require two empty slots. [3.2.5] Are there any troubleshooting tips for lagginess? Use the following list to find the source of the problem. Please note that this troubleshooting list is for network-related lags. Network lags usually have symptoms like needing to hit 3000+ on a snail and it still doesn't die, HP/MP pot delay, supportive skill delay, monsters running on the same spot, etc.
Mini question: How do I ping or traceroute? Go to the command line (Start->Run->type in "cmd" in Windows NT4/2k/XP/2k3/Vista, or "command" in Windows 95/98/98SE/ME), and type in (without quotes) "ping -n 100 (website here)". "(website here)" should be replaced with a high-capacity website like Yahoo, or Microsoft, or the intented website (without the http:// part). Allow the program to complete (it may take anywhere from 2 minutes to 9 minutes to complete). When it does, the last few line should look similar to this: Code:
Ping statistics for 64.233.187.104:
Packets: Sent = 100, Received = 86, Lost = 14 (14% loss),
Approximate round trip times in milli-seconds:
Minimum = 44ms, Maximum = 4059ms, Average = 60ms
For traceroute, it is similar to the ping command, so start a command line, but this time, type in "tracert (website here)". Code:
Tracing route to wizetcorp-5.border1.wdc002.pnap.net [72.5.148.226] over a maximum of 30 hops: [snip] 7 53 ms 54 ms 176 ms if-8-0.core1.NTO-NewYork.teleglobe.net [216.6.82.33] 8 86 ms 78 ms 84 ms p4-1-3-0.r04.nycmny01.us.bb.gin.ntt.net [129.250.8.101] 9 250 ms 401 ms 53 ms p16-1-1-0.r20.nycmny01.us.bb.gin.ntt.net [129.250.2.36] 10 78 ms 86 ms 92 ms p64-2-0-0.r21.asbnva01.us.bb.gin.ntt.net [129.250.2.181] 11 84 ms 41 ms 40 ms xe-1-1.r05.asbnva01.us.bb.gin.ntt.net [129.250.2.87] 12 96 ms 51 ms 108 ms ge-3-3.a00.asbnva01.us.ce.verio.net [168.143.105.98] 13 419 ms 272 ms 75 ms border1.pc1-bbnet1.wdc002.pnap.net [216.52.127.18] 14 149 ms 157 ms 85 ms wizetcorp-5.border1.wdc002.pnap.net [72.5.148.226] [3.2.6] I need to port forward MapleStory to make it work or lag less! May I have the MapleStory IP-addresses and ports? You will not see any difference if you do this. Short answer: Port forwarding is for servers and server/client hybrids only. MapleStory is a client-only program. Long answer: MapleStory uses TCP, which always uses a random port for initiating a communication on your end. There are no options in the game that allows you to choose your ports to eliminate the randomness either. Previous arguments have been made here. Read the question [3.2.5] Are there any tips for troubleshooting lagginess to troubleshoot your lagging problems. [3.2.7] May I have the MapleStory IP-addresses and ports? PM me for them. Include the world you are in and a valid reason why you need them. The question is limited to the oMS region, as I do not have accounts on any other regions. [3.2.8] I need help with kMS/jMS/cMS/tMS. Quote:
[3.2.9] I need help with Cash Shop. Try looking at the threads in the Cash Shop??!?! subforum first. Hopefully the problem is already solved there. Permission to start a Cash Shop-related problem here is a bit fuzzy, since the description for that subform did say "All of your cash shop threads go here. NO WHERE ELSE END OF STORY". [3.2.10] My arrow keys kept on triggering my shift key. One poster (KirbyM) said that his problem was the NumLock being on. Turning it off helped him. Another poster (omegaz) writes that it is the sticky keys. You can turn off the feature in the Accessibility control panel, or trigger it by pressing the left shift button 5 times or hold down the right shift button for 8 seconds. [3.3.0] Installation Errors [3.3.1] "The contents of this file couldn't be unpacked...." Quote:
Other ideas you can try:
[3.3.2] "Illegal System DLL Relocation" Quote:
There is a conflict with two of the Windows patches (KB925902 and KB928843). Please follow these instructions to remedy this issue:
[4.0.0] INCA/nProtect/GameGuard [4.1.0] INCA/nProtect/GameGuard Errors [4.1.1] Error 114 This error reports that some program is blocking GameGuard from doing its job (let's not debate its effectiveness, m'kay?).
[4.1.2] Error 115 (adapted from a few SW.net members) This error claims that GameGuard is still running, but you don't see it anywhere on the process list. A feature of GG is that it hides from the process list so that you can't find it. You can remove it from memory by either restarting the computer, or logging out and then back in again. You will get this error message if you try to run two GameGuard games on the same computer at the same time. The simplest way to "fix" this is to use another computer. A harder way is to run one client in a virtual environment. Please see this thread for more details. [4.1.3] Error 340 This error generally says that there is a problem communicating to the GameGuard server. Please follow these steps to pinpoint the source of the problem:
[4.1.4] Error 350 This error happens when you click on the cancel button. Don't click on the cancel button!  Have some patience.[4.1.5] All other errors Try the GameGuard Troubleshooting tips by sekret2424, or at MapleGlobal, or the Tech Support FAQ section from MapleGlobal and Maple SEA. [4.2.0] INCA/nProtect/GameGuard Problems [4.2.1] The retry button appears One of the GameGuard servers doesn't respond to requests anymore. Follow these instructions for a chance of getting in a little faster.
[5.0.0] Sleepywood [5.1.0] Sleepywood Problems [5.1.1] How do I logout of Sleepywood? In the main page of this forum, look for "Log Out <your name here>" near the bottom of the page. Some skins also has this line near the bottom of every page (I'm using "oivar legacy" and it does have it). If there is no logout link, close all instances of the browser (including other sites you are visiting while look at sleepywood) and reopen SW.net. If it still doesn't work, you should clear your cookies: Mozilla Firefox
[5.1.2] Whenever I visit Sleepywood, I get this blue screen that says COMMODORE like the one below, or a black screen.  The forum server is overloaded. Please try again later. Much much much much later. [5.1.3] Sleepywood is so slow. All other web sites are instantaneous for me. The forum server is overloaded. Do the admins a favour and don't hit the refresh button. If you have used the enhancements found in this thread undo them now, as those settings will do more harm to the server (you're more than welcome to reactivate them for other servers). If you are using the Fasterfox extension, switch the profile to "Courteous". [5.1.4] Why can't I post in the free market? New members have a probational period so that they can take the time to get to know the forum guidelines and free market rules. Please read it thoroughly for details on when this probation period is lifted. [5.1.5] Why doesn't my post count go up? The following forums do not count towards your post count:
[5.1.6] Why can't I edit my posts? The following forums do not allow posts to be edited:
[5.1.7] Why can't I close my posts? Except for the free market, all the forums do not allow you to close/lock the thread due to possible abuse. For example, if an argument doesn't go well with the thread starter, he/she can "put his/her foot down" by closing the thread, thus killing off further discussions on the subject. That, obviously, is not the mature way of doing things. Recently, the admins have also turned off free market closing/locking due to reopening abuse. Threads that violated the free market rules were locked by the mods, but were later reopened by the thread starter to continue their complete disregard for the rules. This cuts down on the mod's time to revisit these nusciances, but as collateral damage, it kills off your ability to close the thread as well. Please see this thread for further details. [5.1.8] Why can't I post images and links? Please check this announcement for details. [5.1.9] Why can't I acess SW.net around October 13th? This specific date is when the SW's domain name expires. However, as of this writing, the expiry date is in 2007, so somebody messed up somewhere and expired it prematurely. Regardless, you can fix this using a temporary solution found here. Please use the following list to find out which file you need to modify for your operating system:
Notes:
[6.0.0] Revision History (who reads this anyway?)
OGM Spoiler!
__________________
  Technical Help FAQ: Most commonly asked computer problems. | Animation Tutorial Reloaded: For all your animated image needs. | Unofficial Manual Patch VMWare or VirtualBox? A virtual machine for a virtual world. Last edited by vnc; November 6th, 2009 at 9:26 PM. |
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January 6th, 2006, 5:06 PM
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#2
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Salamua'leykum
 Join Date: Oct 2005
IGN: Siroes
Gateway: Bera Global
Class: Assassin
Guild: Alchemists
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__________________
"Education is our passport to the future, for tomorrow belongs to the people who prepare for it today."-Malcolm X
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January 6th, 2006, 7:55 PM
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#3
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The Last Stand
Join Date: Jan 2005
Gateway: Scania Global
Class: Beginner
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__________________
Technical Help FAQ: Most commonly asked computer problems. | Animation Tutorial Reloaded: For all your animated image needs. | Unofficial Manual Patch VMWare or VirtualBox? A virtual machine for a virtual world. |
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January 7th, 2006, 12:16 AM
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#4
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Salamua'leykum
Join Date: Oct 2005
IGN: Siroes
Gateway: Bera Global
Class: Assassin
Guild: Alchemists
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__________________
"Education is our passport to the future, for tomorrow belongs to the people who prepare for it today."-Malcolm X
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January 14th, 2006, 4:13 PM
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#5
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Snail
Join Date: Oct 2005
IGN: IWantMuffins
Gateway: Broa Global
Gateway2: Windia Global
Class: Hunter
Guild: OnionKnights
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__________________
OGM Spoiler!
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January 14th, 2006, 8:05 PM
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#6
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The Last Stand
Join Date: Jan 2005
Gateway: Scania Global
Class: Beginner
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__________________
Technical Help FAQ: Most commonly asked computer problems. | Animation Tutorial Reloaded: For all your animated image needs. | Unofficial Manual Patch VMWare or VirtualBox? A virtual machine for a virtual world. |
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January 18th, 2006, 3:26 PM
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#7
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Salamua'leykum
Join Date: Oct 2005
IGN: Siroes
Gateway: Bera Global
Class: Assassin
Guild: Alchemists
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__________________
"Education is our passport to the future, for tomorrow belongs to the people who prepare for it today."-Malcolm X
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January 22nd, 2006, 8:27 AM
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#8
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Star Pixie
 Join Date: Jul 2005
IGN: CixLuvMe
Gateway: Scania Global
Class: Hermit
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ok can you help out my cousin he whas palying ms
all the time but now he cant he gets that 114 error and then he restarts his computer then it works but now it doesnt work any more even if he restarts his computer can you help me if so thanks  |
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January 22nd, 2006, 10:57 AM
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#9
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The Last Stand
Join Date: Jan 2005
Gateway: Scania Global
Class: Beginner
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__________________
Technical Help FAQ: Most commonly asked computer problems. | Animation Tutorial Reloaded: For all your animated image needs. | Unofficial Manual Patch VMWare or VirtualBox? A virtual machine for a virtual world. |
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January 28th, 2006, 1:07 AM
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#10
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Shroom
Join Date: Jan 2006
IGN: Powd3rBl4st
Gateway: Windia Global
Class: Magician
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Ive got error 340 i need heeeelp
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